AI Chatbot

The AI Chatbot learns from your website content, documents, and FAQs to answer visitor questions automatically. It's like hiring a support agent who never sleeps! 🤖

What Can Your Chatbot Do?

Creating Your Chatbot

Training Your Chatbot

The chatbot learns from content you provide. More content = better answers!

Website Scraping

Automatically train on your website:

1. Enter your website URL
2. Select pages to scrape (or all pages)
3. Click "Start Scraping"
4. Wait 1-5 minutes
5. Review extracted content

Best for: Product pages, blog posts, service descriptions

Document Upload

Upload files for training:

Supported formats:

• PDF documents
• Word documents (.docx)
• Text files (.txt)
• Markdown (.md)
• CSV (for structured data)

Examples:

• Product manuals
• Policy documents
• FAQ sheets
• Training guides

Limits:

• Free: 10 documents, 100 pages total
• Pro: 100 documents, 1000 pages total
• Business: Unlimited

Manual Q&A Pairs

Add specific question-answer pairs:

Question: "What are your business hours?" Answer: "We're open Monday-Friday, 9 AM to 5 PM EST."

Best for:

• Specific FAQs
• Policy questions
• Pricing information
• Contact details

Sitemap Analysis

Provide your sitemap URL:

https://yoursite.com/sitemap.xml

Chatbot automatically:

• Finds all pages
• Extracts content
• Organizes by topic
• Updates when sitemap changes

Best for: Large websites, automated updates

Customizing Appearance

Chat Widget Style

Position:

• Bottom Right (default)
• Bottom Left
• Top Right
• Top Left

Size:

• Small: Compact bubble
• Medium: Standard (recommended)
• Large: Prominent display

Colors:

• Primary color (buttons, headers)
• Secondary color (accents)
• Text colors (light/dark mode)

Avatar:

• Upload custom image
• Use initials
• Icon only
• No avatar

Chat Bubble

Icon:

• Default chat icon
• Custom icon
• Your logo
• Animated

Badge:

• Show notification dot
• "We're online!"
• Custom text
• None

Animation:

• Bounce
• Pulse
• Wiggle
• Static

Chat Window

Header:

• Chatbot name
• Status ("Online", "Typically replies in 5 min")
• Custom tagline

Input Area:

• Placeholder text
• Show typing indicator
• Quick reply buttons

Branding:

• "Powered by Chat4.shop" badge
• Hide badge (Pro/Business plans)

Advanced Features

Conversation Flows

Guide conversations with pre-defined paths:

Example flow:

1. "Hi! How can I help?"
2. User clicks: "Pricing" or "Support" or "Sales"
3. Bot responds with relevant info
4. Offers to connect with human if needed

Handoff to Human

Transfer conversations to real agents:

When to transfer:

• User requests human agent
• Chatbot confidence is low
• After X back-and-forth messages
• Specific keywords detected

Integration:

• Email notifications
• Slack integration
• Live chat software (Intercom, Zendesk)
• Custom webhook

Lead Capture

Collect visitor information during chat:

Collect:

• Name
• Email
• Phone
• Company
• Custom fields

When to ask:

• Before answering certain questions
• After providing value
• User initiative
• Configurable triggers

Multi-Language Support

Detect and respond in user's language:

Supported languages:

• English, Spanish, French, German
• Italian, Portuguese, Dutch
• Chinese, Japanese, Korean
• 50+ languages total

Auto-detect: Based on browser language or user choice

Business Hours

Set availability:

• Show online/offline status
• Custom messages when offline
• Email capture for offline inquiries
• Auto-reply with expected response time

Managing Conversations

Conversation History

View all past conversations:

Dashboard → Chatbot → Conversations

See:

• Date and time
• User info (if collected)
• Full conversation transcript
• Chatbot confidence scores
• Lead captured

Analytics

Dashboard → Analytics → Chatbot

Track:

• Total conversations
• Average conversation length
• Most asked questions
• Missed questions (low confidence)
• Conversation satisfaction
• Lead conversion rate

Improving Responses

Review conversations to find:

• Unanswered questions
• Incorrect answers
• Confusing responses

Then improve by:

• Adding more training content
• Creating specific Q&A pairs
• Adjusting chatbot personality
• Updating product info

Best Practices

Training Tips

More is better

• Add comprehensive content
• Include variations of questions
• Update regularly

Be specific

• Precise answers beat generic ones
• Include examples
• Add links when helpful

Organize content

• Group related topics
• Use clear categories
• Tag content appropriately

Conversation Design

Keep it conversational

• Write like a human
• Use contractions ("we're" not "we are")
• Add personality (emojis okay!)

Be concise

• Short paragraphs
• Bullet points for lists
• Break up long text

Guide users

• Offer quick reply buttons
• Suggest next questions
• Provide clear options

Performance Optimization

Fast responses

• Keep training data organized
• Limit very long documents
• Use summaries for complex topics

High accuracy

• Quality over quantity
• Test common questions
• Review low-confidence responses

User satisfaction

• Offer human handoff
• Don't pretend to know everything
• Acknowledge limitations

Examples

E-commerce Support Bot

Training sources:

• Product pages (scrape)
• Shipping policy (PDF)
• Return policy (manual Q&A)
• Size guide (document)

Can answer:

• "Do you ship to Canada?"
• "What's your return policy?"
• "Is this item in stock?"
• "What size should I order?"

SaaS Product Bot

Training sources:

• Documentation site (scrape)
• Help center articles (scrape)
• Common issues (manual Q&A)
• Feature guides (PDF)

Can answer:

• "How do I reset my password?"
• "What's included in Pro plan?"
• "Can I export my data?"
• "How do I cancel my subscription?"

Service Business Bot

Training sources:

• Services page (scrape)
• Pricing sheet (document)
• FAQ page (scrape)
• Booking info (manual Q&A)

Can answer:

• "What services do you offer?"
• "How much does X cost?"
• "What's your availability?"
• "How do I book an appointment?"

Troubleshooting

Chatbot Not Showing?

• Check if chatbot is "Published"
• Verify script is on website
• Check browser console for errors
• Review display settings (hidden pages?)

Poor Responses?

• Add more training content
• Review conversation logs
• Create specific Q&A for common questions
• Adjust confidence threshold

Too Many "I Don't Know" Responses?

• Expand training data
• Add FAQ pairs
• Check content relevance
• Review question patterns

Next Steps

Your chatbot gets smarter over time. Keep training it, and it'll keep getting better! 🤖✨